In the beginning : introduction and framework / Susan G. Cohen, Cristina B. Gibson -- Knowledge sharing and shared understanding in virtual teams / Pamela J. Hinds, Suzanne P. Weisband -- Managing the global new product development network : a sense-making perspective / Susan Albers Mohrman, Janice A. Klein, David Finegold -- Building trust : effective multicultural communication processes in virtual teams / Cristina B. Gibson, Jennifer A. Manuel -- Building a winning virtual team : KSAs, selection, training, and evaluation / Richard Blackburn, Stacie Furst, Benson Rosen -- Pay systems for virtual teams / Edward E. Lawler III -- Meeting the performance challenge : calculating return on investment for virtual teams / Alec R. Levenson, Susan G. Cohen -- Exploring emerging leadership in virtual teams / Kristi Lewis Tyran, Craig K. Tyran, Morgan Shepherd -- Designing the knowledge-management infrastructure for virtual teams : building and using social networks and social capital / Martha L. Maznevski, Nicholas A. Athanassiou -- Overcoming barriers to information sharing in virtual teams / Catherine Durnell Cramton, Kara L. Orvis -- Context, task, and the evolution of technology use in global virtual teams / Kenneth Riopelle [and others] -- Technology alignment and adaptation for virtual teams involved in unstructured knowledge work / Nelson King, Ann Majchrzak -- Team or community of practice : aligning tasks, structures, and technologies / Arjan Raven -- Influence and political processes in virtual teams / Efrat Elron, Eran Vigoda -- Conflict and virtual teams / Terri L. Griffith, Elizabeth A. Mannix, Margaret A. Neale -- Development of global virtual teams / Julia C. Gluesing [and others] -- Closing the time gap in virtual teams / Janice A. Klein, Astrid Kleinhanns -- Last word : conclusions and implications / Cristina B. Gibson, Susan G. Cohen.