TY - BOOK AU - Cross, Robert L. AU - Parker, Andrew TI - The hidden power of social networks : : understanding how work really gets done in organizations SN - 1591392705 AV - HD69.S8 .C76 2004 PY - 2004/// CY - Boston : PB - Harvard Business School Press KW - Business networks KW - Employees Social networks KW - Personal Social Networks ER -